Please review this notice carefully. The privacy of your health information is important to us.
Our legal duty
We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your health information. We must follow the privacy practices described in this Notice while it is in effect. This Notice took effect July 5, 2016, and will remain in effect until we replace it.
We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make changes in our privacy practices and new terms effective for all health information we maintain, including information created or received before the changes. Before a significant change, we will update this Notice and make the new Notice available upon request.
You may request a copy of our Notice at any time. For more information, or for additional copies, please contact us using the information on this website.
Uses and disclosures of health information
We use and disclose health information about you for treatment, payment, and healthcare operations. For example:
- Treatment
- We may use or disclose your health information to a physician or other healthcare provider providing treatment to you.
- Payment
- We may use and disclose your health information to obtain payment for services we provide to you.
- Healthcare operations
- We may use and disclose your health information in connection with quality assessment and improvement, reviewing professional competence and performance, training, accreditation, certification, licensing, and credentialing activities.
- Your authorization
- You may give us written authorization to use your health information or disclose it for a specific purpose. You may revoke that authorization in writing at any time. Revocation will not affect uses or disclosures made while your authorization was in effect. Unless you give written authorization, we cannot use or disclose your health information except as described in this Notice.
- To your family and friends
- We may disclose health information to a family member, friend, or other person to the extent necessary to help with your healthcare or payment for your healthcare, but only if you agree that we may do so.
- Persons involved in care
- We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care about your location, general condition, or death. When you are present, we will provide an opportunity to object. In an emergency or in the event of incapacity, we will use professional judgment and disclose only information directly relevant to that person’s involvement in your healthcare.
- Marketing health-related services
- We will not use your health information for marketing communications without your written authorization.
- Required by law
- We may use or disclose your health information when required to do so by law.
- Abuse or neglect
- We may disclose information to appropriate authorities if we reasonably believe you may be a victim of abuse, neglect, domestic violence, or another crime. We may disclose information as necessary to avert a serious threat to health or safety.
- National security
- We may disclose information to military authorities or authorized federal officials for lawful national-security activities, or to a correctional institution or law-enforcement official having lawful custody, under certain circumstances.
- Appointment reminders
- We may use or disclose your health information to provide appointment reminders, such as voicemail messages, postcards, or letters.
- Marketing
- Messaging opt-in consent will not be shared or sold for marketing purposes.
Patient rights
- Access
- You have the right to look at or obtain copies of your health information, with limited exceptions. You must make a written request. We will use your requested format unless we cannot practicably do so. If you prefer, we can prepare a summary or explanation for a fee.
- Disclosure accounting
- You have the right to receive a list of certain instances in which we or our business associates disclosed your health information during the previous six years, but not before July 5, 2016. We may charge a reasonable, cost-based fee if you request this accounting more than once in a 12-month period.
- Restriction
- You have the right to request additional restrictions on our use or disclosure of your information. We are not required to agree, but if we do, we will abide by our agreement except in an emergency.
- Alternative communication
- You have the right to request in writing that we communicate with you by alternative means or at alternative locations. Your request must specify the means or location and explain how payments will be handled.
- Amendment
- You have the right to request in writing that we amend your health information and explain why it should be amended. We may deny the request under certain circumstances.
- Electronic notice
- If you receive this Notice on our website or by email, you are entitled to receive it in written form.
Questions and complaints
If you want more information about our privacy practices or have questions or concerns, please contact us.
If you are concerned that we may have violated your privacy rights, or disagree with a decision concerning access, amendment, restrictions, or alternative communications, you may complain to us. You may also submit a written complaint to the U.S. Department of Health and Human Services. We will provide the appropriate address upon request.
We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint.
SMS privacy practices
Personal information collected from clients
We collect personal and health-related information in accordance with this Notice of Privacy Practices.
Purpose for collecting personal information
We collect personal and health-related information in accordance with this Notice of Privacy Practices.
Sharing customer information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Messaging terms and conditions
You consent to receive informational text-message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for support.